Which should come first – An increase in price or an improvement in service?
Clare Yates - CY Training Works, Alex Barr - Third Bounce
In this podcast style chat, we'll be focusing on improving customer service but accepting that it will cost both time and resource.
- How can you raise the bar of customer service without the money to invest in staff and tech?
- If you put up your fees in order to raise the revenue to improve service, are you then open to questions about meeting or failing to meet expectations?
- If you don’t put up your fees, are you able to offer a higher level of service or are you trapped in a bargain basement bracket?
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