What Law Firm Clients Really Want, Expect and Receive -The Results are In
Clare Fanner, Find Get Grow
Find out exactly what law firm clients want, need and expect. Clare Fanner discusses the research findings with guests Sandra Thompson and Amy Hartshorn.
We asked over 600 people from across the UK what they want, need and expect from a law firm. We also asked them how they ‘feel’ when dealing with a law firm.
In this webinar, we share the research findings and discuss the implications for law firms.
Clare Fanner hosts the session and is joined by Sandra Thompson, the UK’s 1st Goleman Emotional Intelligence Coach and Amy Hartshorn, business Manager from Moneypenny.
What you will learn:
• What emotions clients have when dealing with law firms?
• What clients want from law firms
• What clients expect from law firms
• How clients want law firms to communicate with them
This unique, insightful research makes for interesting reading and will inform and guide law firms as they plan how they will find, win and support clients going forward.
Would you like a recording of the webinar?
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