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What Law Firm Clients Really Want, Expect and Receive -The Results are In

Clare Fanner, Find Get Grow

December 2020

What Law Firm Clients Really Want, Expect and Receive -The Results are In

Find out exactly what law firm clients want, need and expect. Clare Fanner discusses the research findings with guests Sandra Thompson and Amy Hartshorn.

We asked over 600 people from across the UK what they want, need and expect from a law firm. We also asked them how they ‘feel’ when dealing with a law firm.

In this webinar, we share the research findings and discuss the implications for law firms.

Clare Fanner hosts the session and is joined by Sandra Thompson, the UK’s 1st Goleman Emotional Intelligence Coach and Amy Hartshorn, business Manager from Moneypenny.

What you will learn:
• What emotions clients have when dealing with law firms?
• What clients want from law firms
• What clients expect from law firms
• How clients want law firms to communicate with them

This unique, insightful research makes for interesting reading and will inform and guide law firms as they plan how they will find, win and support clients going forward.

Would you like a recording of the webinar?


Recordings of all webinars are available to members via the secure members section. 

If you are a member of the UK200Group you can access all recordings via the Knowledge Hub in the members section of the UK200Group website.

If you are not a member but would like a copy of the webinar, you can purchase a copy of the recording to download and share internally with your colleagues for just £50 plus VAT per recording. If purchasing more than one recording we will offer a discount - contact us for details.

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