Why are we so surprised when our customers praise us and when they complain about us? It shouldn't shock you to find out that one of the secrets to customer loyalty is about expectations management. It might surprise you that employees are more likely to stay with you when you manage their expectations too! This webinar looked into how our brains work and enlightened us on why a boring topic like 'expectations' might be the amazing game changer you weren't expecting!
Would you like a recording of the webinar?
Recordings of all webinars are available to members via the secure members section.
If you are a member of the UK200Group you can access all recordings via the Knowledge Hub in the members section of the UK200Group website.
If you are not a member but would like a copy of the webinar, you can purchase a copy of the recording to download and share internally with your colleagues for just £50 plus VAT per recording. If purchasing more than one recording we will offer a discount - contact us for details.