Expectations
Sandra Thompson
May 2022
Why are we so surprised when our customers praise us and when they complain about us? It shouldn't shock you to find out that one of the secrets to customer loyalty is about expectations management. It might surprise you that employees are more likely to stay with you when you manage their expectations too! This webinar looked into how our brains work and enlightened us on why a boring topic like 'expectations' might be the amazing game changer you weren't expecting!
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