Emotional Intelligence & Client Experience
Sandra Thompson, EI Evolution
February 2021
In this 'chat' with Sandra Thompson, Clare Fanner asks Sandra about the role of emotional intelligence in client experience within professional services, why it matters, how it can help firms bottom line as well as staff and clients generally and much much more.
A little about the overview on the topic ....
It’s all about balance.
Who knew that balance could make you more adaptable, achieve more and make you so much more resilient? This isn’t about how long you can stand on one leg, or if you can walk 10 metres with books on your head, this is the very topical topic of emotional balance. Right now, so many people need it. People with it score high on adaptability, positive outlook and achievement orientation. These are three of the 12 competencies of Dr. Daniel Goleman’s Emotional Intelligence model and we’re going to take a deep dive into them for 40 minutes on 25th Feb. You’ll find out how to start balancing your emotions and why making this choice will change your life. Seriously.
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