Live Chat: How does it work? How is it helping firms?
Bernadette Bennett, Moneypenny
January 2021
In this informative session, Bernadette Bennett & Jess Leighton from Moneypenny do a deep dive into live chat, what it is and how it is helping law firms across the UK. To ensure this is focused and provided meaningful insights – Bernadette & Jess share at least 5 examples from real clients to demonstrate the versatility for law firms.
The session includes:
• Details of the different ways law firms are using live chat
• What type of questions clients are using live chat for
• How live chat is improving law firms’ conversions from their website
• Changes law firms are making based on the insights being provided by live chat
• Specific data and numbers
• Sharing best practice
This is an invaluable session that will inform and educate any law firm looking to get more out of its’ website and better look after clients and visitors to your website, including increasing conversions.
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