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Live Chat: How does it work? How is it helping firms?

Bernadette Bennett, Moneypenny

January 2021

Live Chat: How does it work? How is it helping firms?

In this informative session, Bernadette Bennett & Jess Leighton from Moneypenny do a deep dive into live chat, what it is and how it is helping law firms across the UK. To ensure this is focused and provided meaningful insights – Bernadette & Jess share at least 5 examples from real clients to demonstrate the versatility for law firms.
The session includes:

• Details of the different ways law firms are using live chat
• What type of questions clients are using live chat for
• How live chat is improving law firms’ conversions from their website
• Changes law firms are making based on the insights being provided by live chat
• Specific data and numbers
• Sharing best practice

This is an invaluable session that will inform and educate any law firm looking to get more out of its’ website and better look after clients and visitors to your website, including increasing conversions.

Would you like a recording of the webinar?


Recordings of all webinars are available to members via the secure members section. 

If you are a member of the UK200Group you can access all recordings via the Knowledge Hub in the members section of the UK200Group website.

If you are not a member but would like a copy of the webinar, you can purchase a copy of the recording to download and share internally with your colleagues for just £50 plus VAT per recording. If purchasing more than one recording we will offer a discount - contact us for details.

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