Dealing with Difficult Customers
Clare Yates, CY Training Works
February 2023
In this session Clare covered:
- Understanding why people become difficult
- Effectively managing expectations
- Using the power of positive language
- Achieving a win-win outcome
Would you like a recording of the webinar?
Recordings of all webinars are available to members via the secure members section.
If you are a member of the UK200Group you can access all recordings via the Knowledge Hub in the members section of the UK200Group website.
If you are not a member but would like a copy of the webinar, you can purchase a copy of the recording to download and share internally with your colleagues for just £50 plus VAT per recording. If purchasing more than one recording we will offer a discount - contact us for details.
CONTACT
© 2023 by Conscious Solutions Limited.
Law Firm Marketing Club is a trading name of Conscious Solutions Limited Conscious Solutions Limited ("Conscious"), a limited company, whose main office is situated at Royal London Buildings, 42-46 Baldwin Street, Bristol, BS1 1PN.