Client Listening: What it is, Why Bother and How to Do It Well
We speak to our clients all the time, so what is so special about Client Listening? In this webinar, Claire Rason, Client Talk, talked through what Client listening really is. She spoke about the drivers for client feedback processes and honed in on client conversations. Just how can we take strategic decisions from qualitative data? Claire talked about what active listening is and how we can learn from expert listeners to enhance our programmes.
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