Member of the Birketts’ Client Development team, helping promote and support delivery of our vision to be recognised for our differentiated client experience;
• Leading Birketts’ client listening programme – bringing the clients’ voice into the heart of the business;
• Leading Birketts’ key account programme - working closely with our lawyer colleagues to build strong, collaborative and long-term client relationships; and
• Working with colleagues across the business to continually develop our client proposition, supporting development of training and best practice.
My career spans over 30 years in customer relations, both within the banking and legal sector. I am highly client centric, priding myself on the ability to build strong client relationships and continually seeking to identify new opportunities to enhance the overall client experience.
With a rich heritage spanning more than 150 years, we’ve built an enviable track record advising businesses, institutions and individuals across the UK and internationally.
ll the experience and legal expertise to meet your needs
Birketts is a full service, top 100 UK law firm with offices across East Anglia and in London. We have more than 800 people involved in the business, all sharing a common commitment to deliver the best possible outcome for our clients. We are large enough to provide specialist expertise in most areas of the law, but not at the expense of maintaining a personal and tailored service.
Our unrivalled reputation for providing high quality legal advice and client service has resulted in the firm regularly achieving high level legal awards.